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I have a live account with Hotspot.

In the beginning they filled my orders right on the money.
Lately, when I place a Stop Loss they will close it 10 Pips against me 70% of the time, the other 30% it will close 2 or 3 Pips against me. Trying to close a position it will always work against me 2 to 3 pips and one time 10 pips.

When I asked them about it they told me they have a 9 to 12 Pip margin to fill their orders.

The problem is on my Take Profit orders they always close it right on the price when is going in my direction, not a single Pip of slipage.

When you e-mail them asking about a discrepancy with your account they don't respond.

Is this a real ECN broker or they just have a make believe setup?

Has anybody else had any problems with this broker?
Thanks.